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High Call Center Queuing Times? 5 Causes With Easy Fixes
Discover the best ways to get call center queuing times under control without telling agents to work harder.
When AI Misses the Mark: Why Tech Buyers Face Project Failures
New research found that 11% of U.K. businesses have at least 50 AI projects stuck in the planning phase, which could be because the technology simply can’t bring value.
Generative AI in Security: Risks and Mitigation Strategies
Microsoft’s Siva Sundaramoorthy provides a blueprint for how common cyber precautions apply to generative AI deployed in and around security systems.
The 5 Best Credit Card Readers for iPhone in 2024
We’ve collected, graded, and compared a list of top iPhone card reader peripherals, so you can make a more informed buying decision.
Upscale Your Video Content for Just $36
Transform your video content with AI-powered tools to upscale, enhance, and stabilize footage, whether you’re editing for work or personal projects.
Australia’s ‘Right to Disconnect’ Laws Push Employers to Rethink Tech Use for Work-Life Balance
Australian knowledge work could follow call centres in being optimised for peaks and troughs.
AI Medical Advice Risks: 22% Harm Rate with Copilot Use
Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare.
Less Annoying CRM Review (2024): Is It Really Less Annoying?
Discover pros and cons in our 2024 Less Annoying CRM review. Explore features and use cases, plus find out if it lives up to its name.
SentinelOne CISO Identifies ‘Most Pressing Concern’ for Cyber Professionals
SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code.