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Nearly half of respondents blamed remote work for these incidents.

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The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.

Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.

When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.

It has overtaken strategic thinking and the ability to tackle business-level issues.

Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

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