Hiring Kit: Full Stack Developer

Finding and recruiting a full stack developer with the appropriate skills, experience and personality for your development project will take a concerted effort from HR and decision-making staff and a comprehensive strategic plan. This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job. …

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How adjusting service ticket behaviors can improve end user satisfaction

In this TechRepublic Premium guide, technicians can learn how to properly structure service tickets, gain appreciative customers and end users, and improve customer satisfaction (or CSAT) scores which will reward your efforts. From the guide: INTRODUCTION It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to …

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