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Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience.

Cashed-up ransomware criminals may exploit more zero days while potential blanket ransomware payment bans hang over defenders like a shadow.

Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow.

The dedicated AI research facilities will be located in Finland, Germany, Greece, Italy, Luxembourg, Spain, and Sweden.

Discover the best open-source CRM software options to enhance customer relationships for your business.

Developers can try out the Android XR SDK now. Samsung has announced one upcoming set of glasses using the new OS.

Use this simple no-code platform to build apps, automate, and create custom APIs while it’s only $39 for life.

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed decision.

Australian IT pros are urged to strengthen defenses as Chinese cyber threats target critical infrastructure and sensitive data.

The Microsoft AI program aims to upskill 1 million people in Australia and New Zealand, bridging the AI skills gap and driving economic growth.