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How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better.
Fix Dropped Calls in Two Minutes or Less With These Tweaks
Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away.
7 Go to Market Strategy Templates for a Successful Launch
Download the best free go to market strategy templates for monday.com, ClickUp, Asana, Trello, Excel, and Google Sheets.
Back In Stock: Get a Lenovo Chromebook For Just $60
Perfect for commuters or remote workers, this Chromebook features a 11.6-inch HD display, a rugged design, and a $60 price tag that’s too good to pass up.
Apple’s iOS 18.2 Beta Brings AI Features
Developers can try out the Apple iOS 18.2 beta now with ChatGPT for iPhone and iPad.
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy.
5 Steps In Every Successful Contact Center Migration Plan
A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud.
Increasing Awareness of DNS Hijacking: A Growing Cyber Threat
Read more about DNS hijacking and how organizations can prevent it.