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Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores.

Founder Tara Chklovski speaks about how young women who demonstrate proficiency in solving real-world problems with tech can help solve the industry’s gender gap.

Discover the latest cybersecurity trends and techniques in this year’s Black Hat and DEF CON roundup.

Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips.

Compare Zoho CRM and monday CRM as sales tracking and collaboration solutions. Explore their features, pricing, and pros and cons to find the best fit for your team.

Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.

Apple Intelligence may launch on EU Macs, bypassing DMA rules, while iOS users await AI features amid ongoing regulatory challenges.

Structured Query Language, or SQL, is used to analyze large datasets. Today’s best SQL courses offer hands-on training for mastering database management.

Fast, affordable cloud storage isn’t always easy to find for businesses, but now you can have a massive amount with maximum security.

Open source is as much a philosophy as it is a development methodology. Open source code is meant to be shared, improved, and used in whatever way the user wants, marking a departure from traditional software licensing agreements. Open source software is cost-effective and can improve technological agility and scalability. Using open source products also …