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New research found that 11% of U.K. businesses have at least 50 AI projects stuck in the planning phase, which could be because the technology simply can’t bring value.

Discover pros and cons in our 2024 Less Annoying CRM review. Explore features and use cases, plus find out if it lives up to its name.

Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare.

Australian knowledge work could follow call centres in being optimised for peaks and troughs.

Nearly half of respondents blamed remote work for these incidents.

SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code.

Transform your workflow with professional software that makes it easy to increase efficiency by providing the kind of tools that are a joy to work with. Now at $71.94 through October 27.

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.

It has overtaken strategic thinking and the ability to tackle business-level issues.