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From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors.

Learn practical steps for recognizing and responding to call center burnout — before it’s too late.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Japanese and South Korean competition regulators commence probes.

Attackers got hold of a 6.4 GB file containing the email addresses and hashed passwords of users registered with The Internet Archive.

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.

C++ and Python continue to compete for the top spot, while Delphi/Object Pascal reaches the top ten.

After just one year, Mojo may be in for a rapid rise after its entrance into the TIOBE Index top 50 list of most popular programming languages.