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Australian knowledge work could follow call centres in being optimised for peaks and troughs.

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We’ve collected, graded, and compared a list of top iPhone card reader peripherals, so you can make a more informed buying decision.

Nearly half of respondents blamed remote work for these incidents.

SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code.

Transform your workflow with professional software that makes it easy to increase efficiency by providing the kind of tools that are a joy to work with. Now at $71.94 through October 27.

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.

It has overtaken strategic thinking and the ability to tackle business-level issues.

When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.