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A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.

Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations.

With a healthy mix of features, performance, and value, Surfshark VPN makes a strong case for those looking for a high-quality VPN at an affordable price.

The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy.

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

The essential database course bundle for professionals looking to advance their skills has over 22 hours of instruction and is on sale for just $24.99.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.