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Jack Wallen shows you how to install Cockpit on the Pop!_OS desktop Linux distribution and why you might want to.

The post How to install Cockpit on Pop!_OS for easier system maintenance appeared first on TechRepublic.

A new report from Zerto finds that only half of the companies surveyed focus on both recovery and prevention.

The post Incomplete ransomware strategies still dog organizations appeared first on TechRepublic.

This article gives a detailed introduction to data quality and the current status it has in healthcare.

The post Data quality in healthcare: Current problems and possible solutions appeared first on TechRepublic.

These four software development courses in this training bootcamp will teach you the fundamentals you need to know, including Python and extreme programming.

The post Learn technical project management for less than $20 appeared first on TechRepublic.

Edge computing is an architecture intended to reduce latency and open up new applications. The terms around it can be fluid, but are helpful to know. From the glossary’s introduction: Edge computing is an architecture which delivers computing capabilities near the site where the data is used or near a data source. In an idealized …

The post Edge Computing quick glossary appeared first on TechRepublic.

Engagement is about giving agents the environment, culture and systems to reach their potential, encouraging them to care about their customers and ultimately, the aims of the organisation in which they work. Empowerment implies trust in these agents, and an acceptance that some of the tight control that has been a feature of traditional contact …

The post The Inner Circle Guide to Agent Engagement & Empowerment appeared first on TechRepublic.

It’s Saturday morning, and your customer has an issue. They pick up the remote—er, phone—and dial the number to your support line, expecting instant gratification. There’s only one problem: Your customer might not get connected with the agent they expect. Will they be a knowledgeable one? Will they be understanding and empathetic? Or will they …

The post 7 Trainable Soft Skills for Outstanding Agents appeared first on TechRepublic.

NTT’s new report reveals network modernization challenges and how top performers excel in understanding the role networks play in digital transformation.

The post 70% of CEOs reckon their network is slowing business growth, NTT says appeared first on TechRepublic.

Data models are used to represent real-world entities, but they often have limitations. Avoid these common data modeling mistakes to keep data integrity.

The post A guide to the 10 most common data modeling mistakes appeared first on TechRepublic.

Microsoft Excel’s new text functions make working with strings a breeze.

The post How to use the new TEXTAFTER() and TEXTBEFORE() functions in Microsoft Excel appeared first on TechRepublic.