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The best retail POS systems are easy to use, reliable, and simplify managing inventory, customer, and employee data.

Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros.

The U.K. Competition and Markets Authority is launching a preliminary investigation into whether the partnership will impact competition.

Businesses in China, the U.K. and the U.S. are using generative AI more than Australia. But the Aussies lead in understanding, planning for, and implementing generative AI use policies.

Compare Zoho CRM and monday CRM as sales tracking and collaboration solutions. Explore their features, pricing, and pros and cons to find the best fit for your team.

Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.

Apple Intelligence may launch on EU Macs, bypassing DMA rules, while iOS users await AI features amid ongoing regulatory challenges.

Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores.

Founder Tara Chklovski speaks about how young women who demonstrate proficiency in solving real-world problems with tech can help solve the industry’s gender gap.

Discover the latest cybersecurity trends and techniques in this year’s Black Hat and DEF CON roundup.