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Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

Google’s parent company has agreed to invest up to $2 billion in the AI startup and owns a 10% stake. Meanwhile, the Claude models are hosted with Google Cloud services.

This marks at least a £1.1 million increase over the previous year, and Britain’s cyber chief says that AI is partly to blame.

Find out what remote access software is, how it works, and why you should consider it for you and your business.

Security-conscious Mac users may need more protection than their built-in tools provide. Learn about the extra features and functionality offered by the best free antivirus software providers for Mac in 2024.

With dozens of payroll services on the market, how can you tell which one is right for your business? We explain how to evaluate products so you can find the best payroll software for your needs.

Dell unveils AI infrastructure, liquid-cooled servers, and services at SC24, driving enterprise AI acceleration and innovation.

Discover a complete guide to CRM analytics, including the types of data collected, key metrics to track, and what features to look for in a tool that can help grow your business.

Explore the best free project management tools for individuals and teams. Learn how to manage work more efficiently and enhance productivity.

According to NTT Data’s Global GenAI Report, generative AI poses problems with security, infrastructure, sustainability, and bias.