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Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

Attackers got hold of a 6.4 GB file containing the email addresses and hashed passwords of users registered with The Internet Archive.

Japanese and South Korean competition regulators commence probes.

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.

Discover the best free marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel.

Enterprises are demanding “human in the loop” safeguards due to a lack of trust in AI.

An attacker snuck in by creating two new user accounts. Fidelity assures customers their investments aren’t affected.