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IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

Learn practical steps for recognizing and responding to call center burnout — before it’s too late.

From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors.

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to keep their banking, accounting, and tax resources in one place. But is it the right fit for your business? Let’s find out.

Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

Attackers got hold of a 6.4 GB file containing the email addresses and hashed passwords of users registered with The Internet Archive.

Japanese and South Korean competition regulators commence probes.