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Engagement is about giving agents the environment, culture and systems to reach their potential, encouraging them to care about their customers and ultimately, the aims of the organisation in which they work. Empowerment implies trust in these agents, and an acceptance that some of the tight control that has been a feature of traditional contact …
The post The Inner Circle Guide to Agent Engagement & Empowerment appeared first on TechRepublic.
Data models are used to represent real-world entities, but they often have limitations. Avoid these common data modeling mistakes to keep data integrity.
The post A guide to the 10 most common data modeling mistakes appeared first on TechRepublic.
The firm’s FutureScape report for 2023 cites continued skills shortages, more tech supply chain woes, and a need for trust in automation among its list of top 10 IT predictions.
The post IDC predicts two of the most important IT developments will be as-a-service products and processes and tech-by-wire appeared first on TechRepublic.
Jack Wallen shows you how easy it is to use the new cinematic blur effect for videos with the Pixel 7 Pro.
The post How to use the Pixel 7 Pro Cinematic Blur for beautiful videos with an artistic flair appeared first on TechRepublic.
Consumer data compliance and privacy are growing in importance. Learn how to automate compliance efforts here.
The post Consumers care about their data: Learn how to automate privacy and compliance efforts appeared first on TechRepublic.
After decades of proprietary stovepipes for media players and back-end video infrastructure, a new open source abstraction from Mux may liberate developers.
The post How open source is disrupting video and making it friendlier for developers appeared first on TechRepublic.
There are a few different types of predictive modeling. Find out what makes each unique and how you can use them in your data projects.
The post What are the different types of predictive modeling? appeared first on TechRepublic.
Microsoft Excel’s new text functions make working with strings a breeze.
The post How to use the new TEXTAFTER() and TEXTBEFORE() functions in Microsoft Excel appeared first on TechRepublic.
Jack Wallen shows you how to do an unattended installation of Linux with the new release of VirtualBox 7.0 to help make your virtual machine deployment even easier.
The post How to use the VirtualBox unattended installation feature appeared first on TechRepublic.
Train yourself with lifetime access to one of the most popular software packages with this bundle.
The post Get Microsoft Office for Windows and learn how to use it appeared first on TechRepublic.