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Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy.

With a healthy mix of features, performance, and value, Surfshark VPN makes a strong case for those looking for a high-quality VPN at an affordable price.

The essential database course bundle for professionals looking to advance their skills has over 22 hours of instruction and is on sale for just $24.99.

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

Learn practical steps for recognizing and responding to call center burnout — before it’s too late.

From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors.

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to keep their banking, accounting, and tax resources in one place. But is it the right fit for your business? Let’s find out.

Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.