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When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.

Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.

The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.

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Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.

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IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.

Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.